Where can I see reason for cancellation?

Leslie

To view reason for cancellation:

1.Click "Orders" --> "Manage Orders".

2. Click "Completed" --> "Canceled" or input the order number in the search box.

3. Click the order number

4. In the Item History section, find the Note column which indicates the cancellation reason.



An order may be canceled due to one of the following reasons:

1. Out of Stock - Unfulfilled order due to item unavailability.
2. Sourcing Delay - Unfulfilled order due to delayed shipment.
3. Delivery Failed - Customer address unlocated or refused to pay COD.
4. Defective / Damage / Wrong size.

Was this article helpful? 0 out of 0 found this helpful