What is Seller - Buyer Communication?
What is this feature?
The feature will appear as Q&A above the Review section on the product page.
Customer who is logged in into their account will be able to ask a question about the product.
Seller will receive an email notification that a new question has been posted on their page and will be able to reply through email or through a web-form link.
Customer will receive an email notification, when the seller answers.
What kinds of questions is the feature designed for?
We are trying to limit the question to product-related inquiries (e.g. item dimensions, compatibility with other devices, material it’s made of, etc). If a customer asks a question about tracking package, payment, returns, etc., the merchants are asked to give standardized responses, referring a customer to Help Center/CS.
What do we expect from you?
New product discussion feature in product page
- Customer will Click “Ask Seller” to start seller-buyer discussion
Seller will receive email notification when buyer posts questions
- Seller can see the questions within the email, also provided link to reply
Seller can reply questions through web-form
- Type in your answer and click SEND to submit, your answer will be displayed under the buyer’s questions in product page
Buyer will receive email notification once seller replied
- Buyer can see seller’s reply in the email. Also available a link to the inquired product page and a link to ask more questions