What is the lead time to return customer returns and failed deliveries?
LAZADA relies on third party logistics providers to ensure nationwide delivery coverage. This allows us to deliver your goods even to very remote provincial areas. Delivery to and returns from these remote areas are very time consuming.
As a result of the additional shipping time we are required to allow our logistics partners with a longer lead time to return customer returns and failed deliveries back to you. If an item is returned to you later than 45 days from shipped status we will compensate you with a restocking fee of 10% of the item value. In case an item is not returned beyond 75 days from shipped status we will consider it lost and compensate you with 100% of the item value.